Shipping policy

Cost & Methods of Postage

The calculation for the postage charge is based on the size and weight of each order. Large orders may be shipped via courier or recorded delivery to ensure adequate insurance and the most cost effective method of posting. We do not aim to profit from our postal charges but we do aim to be as cost effective as possible. We reserve the right to change the advertised method of postage to ensure the most efficient and cost effective method of delivery. 

If you would prefer a courier delivery or a guaranteed express delivery, please make contact directly as we can arrange delivery to your specification.

International Post

You are responsible for any additional costs arising from the import of your order to your chosen destination. We do not include non UK local taxes in our prices so you may be responsible for import and handling charges once your parcel arrives in your country. 

IMPORTANT! You are responsible for ensuring that your address has been correctly entered. If you are signed in to PayPal please ensure that your address layout is exactly as it should be on your parcel label! On International post we cannot be responsible for an item not getting to you because you did not check the postal address on your order confirmation. We will post to the same address that appears on your order confirmation. PLEASE CHECK IT!

My item hasn’t arrived within the period stated.

If your parcel has not arrived within the period stated on your order please make contact. In order to make a claim with the postal service there is usually a wait of around 20-25 working days for items to be declared ‘lost’. We ask that you bear with us during this period. Once this has elapsed we can process a refund or resend your item. With regard to International postage there may be an additional wait once the item enters the regional postal service and of course this will vary from country to country.

I am visiting the store but not for a while, can I buy something online and collect in person later?

You have the opportunity to collect in store at no additional cost. Please try to collect your order within 7 days or give us a shout if you are going to be longer.