Do you offer a Click & Collect Service?
You can now collect your order from our shop in Leeds Corn Exchange. Please wait until you receive your 'order ready to collect' email. Please also check our opening hours or email us at email@example.com
Do you do a student Discount?
We are really pleased to finally be introducing a student discount to the store. If you are a student you will now be able to benefit from a discount of 10% off everything in store with the exception of vouchers and items that are already discounted, raffle tickets, event tickets etc.
We carry an ever changing range of products so from time to time certain items may not be included as part of this offer. If in doubt please ask in store.
Proof of student status must be presented in order to benefit from this discount, this can be in the form of your student ID card, student union membership etc.
We reserve the right to refuse discount. Offer is only on In-Store purchases.
Why is this only available in-store only?
We keep our costs to you on postage very lean, when we post out we have to factor in extra costs such as packaging and labour etc so we can't offer a flat discount. We also need to see physical proof of student status such as an ID card.
Can I order over the phone instead of online?
Yes! You may place an order by telephone or email but we will send you a payment link by either text or by email. We do not process card payments by phone.
Are my card details safe?
All our payments are processed using the Shopify platform and so we never keep card details on file.
Why have you cancelled my order?
From time to time we may be unable to fulfil an order. We reserve the right to cancel or refuse an order if it is impossible to fulfil. In the event that this decision is made we will make contact immediately to advise you and to arrange a refund.
I have changed my mind and need to cancel the order I have just placed, what should I do?
You have the right to cancel your order, if you wish to do so please get in touch immediately by phone or email.
How will my order be shipped and when will I receive it?
We post out on every working day but please note that we usually process post as follows: Weekend order will be shipped on Mondays. Orders placed on a Monday will be shipped out on Tuesday, orders placed Tuesday will be shipped out Wednesday etc.
Items ordered within the UK will normally arrive within 1-3 working days after despatch and 7-14 working days for International orders. We will make contact with you if we are having difficulty dispatching within 1 day.
The calculation for the postage charge is based on the size and weight of each order. Large orders may be shipped via courier or recorded delivery to ensure adequate insurance and the most cost effective method of posting.
We do not aim to profit from our postal charges but we do aim to be as cost effective as possible.
If you would prefer a courier delivery or a guaranteed express delivery, please make contact as we can arrange delivery to your specification.
IMPORTANT! You are responsible for ensuring that your address has been correctly entered. If you are signed in to PayPal please ensure that your address layout is exactly as it should be on your parcel label! On International post we cannot be responsible for an item not getting to you because you did not check the postal address on your order confirmation. Sometimes we will make contact if we are unsure but we will usually post to the same address that appears on your order confirmation. PLEASE CHECK IT!
My item hasn’t arrived within the period stated.
If your parcel has not arrived within the period stated above please make contact. In order to make a claim with the postal service there is usually a wait of around 20-25 working days for items to be declared ‘lost’. We ask that you bear with us during this period. Once this has elapsed we can process a refund or resend your item. With regard to International postage there may be an additional wait once the item enters the regional postal service and of course this will vary from country to country.
I am visiting the store but not for a while, can I buy something online and collect in person later?
You have the opportunity to collect in store at no additional cost. Prints collected from store will be mounted flat on card and wrapped in film. Postal tubes are not included in the cost of the print. Please try to collect your order within 7 days or give us a shout if you are going to be longer.
I am buying something to be sent as a gift, do you offer gift wrapping?
This service isn’t currently available online but we can arrange this for you if you make contact prior to ordering.
We wrap all orders in coloured tissue paper, If you would like to arrange a specific wrap design please get in touch. We can also arrange to send a message along with the parcel and email your receipt directly so the value is not shared with the recipient. Please send us a message with your order if you would like this.
If the person you have sent the gift to would like to return the goods, this can be arranged but they will need to obtain the receipt and your order number and make contact with us within 14 days. We can only offer credit notes or exchanges in store in this instance or a refund to the account used to make the purchase.
Refunds & Exchanges
I have changed my mind and would like a refund, what should I do?
If you wish to return an item for refund you must do so within 14 days of receipt. Please contact us at firstname.lastname@example.org stating your order number and the reason for the return. Items must arrive back with us in the condition they were received by you so it is important you make sure that the returned item is adequately packed and where possible tracked and insured. The goods are your responsibility until they reach us. All items must be received by us in a ‘saleable’ condition, unused and in their original packaging. We ask you to be especially careful with delicate items such as textiles and jewellery. Earrings may not be returned due to hygiene reasons.
I would prefer to exchange my item, is this possible?
We do not offer an exchange of items online. You may return the item for a refund and once a refund has received an order for new items should be placed. If you wish to you may return your items to store and obtain a refund or exchange for alternative goods. Please contact us to let us know if you would like to do this.
My order has arrived but the contents are damaged, what should I do?
If you are unhappy with your purchase and deem the item purchased to be damaged or faulty as a result of transit or manufacturer fault, please contact us immediately. If an item is faulty or damaged we may ask for it to be returned for inspection in its original packaging. If it is agreed that the item is faulty then a refund will be granted. If the item has been damaged in transit we will need to make a claim through the postal service and we ask that you bear with us during this process.
Refunds and exchanges on items bought in store.
We do not offer refunds on items bought in store but we do offer an exchange or credit note if you return the item within 14 days.
As with items purchased on the website, they must be in a ‘saleable condition’, unused and in their original packaging. Please also retain a proof of purchase.
Will I have to pay import taxes on my order
International orders may incur additional charges or restrictions, It is your responsibility to meet any import taxes or duties. We do not collect taxes outside the UK.
Is VAT included in the prices I can see online?
All prices on the website are shown including UK tax where applicable (Books, magazines, and maps are zero rated). Your order confirmation will break down VAT paid but If you require a full VAT receipt please get in touch. For non UK VAT and tax please read above. Our VAT number is shown at the foot of each page along with our trading address.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
COLOURS MAY VARY UNIT B5A/B THE BALCONY, LEEDS CORN EXCHANGE LEEDS LS1 7BR
I saw something I am interested in on your instagram/twitter feed but I can’t find it on the website?
We aim to update the webshop as often and as quickly as possible but we are a very small team and this is not always possible. Sometimes we also order in small quantities of something if it is new or hand made so it may not make it onto the site. If you would like to buy something from us that is not shown on the site please get in touch and we can let you know when we have added it or we can arrange a postal order for you directly.