Refund policy
Returns & Refund Policy
UK Customers Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, you must notify us within 14 days of receipt. You then have a further 14 days to return the goods to us.
EU Customers Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your goods without giving any reason (the "cooling-off period"). To exercise your right of withdrawal, you must inform us. by email - hello@coloursmayvary.com
How to Request a Cancellation or Return You can request a cancellation or return directly from your order confirmation page, or by contacting us at hello@coloursmayvary.com
We will acknowledge your request promptly.
Model Withdrawal Form (EU customers) To: Colours May Vary, Unit B5a The Balcony, Leeds Corn Exchange, LS1 7BR, hello@coloursmayvary.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [your order details], ordered on [date], received on [date]. Your Name: / Address: / Date:
Refunds We will process your refund within 14 days of receiving your cancellation notice (or within 14 days of receiving the returned goods, whichever is later). Refunds are made to your original payment method.
Return Postage
Condition of Returned Goods Items must be returned in their original condition. We reserve the right to deduct an amount for any diminished value if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.
The goods are your responsibility until they reach us. All items must be received by us in a ‘saleable’ condition, unused and in their original packaging. We ask you to be especially careful with delicate items such as textiles and jewellery.
Exclusions The right to cancel does not apply to:
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed.
- Earrings (for hygiene reasons).
- Goods made to your specification or clearly personalised such as greetings cards where you may have requested a bespoke message.
I would prefer to exchange my item, is this possible?
We do not offer an exchange of items online. You may return the item for a refund and once a refund has received an order for new items should be placed. If you wish to you may return your items to store and obtain a refund or exchange for alternative goods. Please contact us to let us know if you would like to do this.
Faulty/damaged items
My order has arrived but the contents are damaged, what should I do?
If you are unhappy with your purchase and deem the item purchased to be damaged or faulty as a result of transit or manufacturer fault, please contact us immediately. If an item is faulty or damaged we may ask for it to be returned for inspection in its original packaging. If it is agreed that the item is faulty then a refund will be granted. If the item has been damaged in transit we will need to make a claim through the postal service and we ask that you bear with us during this process.
Refunds and exchanges on items bought in store.
We do not offer refunds on items bought in store but we do offer an exchange or credit note if you return the item within 14 days.
As with items purchased on the website, they must be in a ‘saleable condition’, unused and in their original packaging. Please also retain a proof of purchase.